Call 0867227014, 0318115749 or WhatsApp 0825507946 for more detail!

General Management Training

www.trainyoucan.co.za

TRAINYOUCAN Accredited Training Network | REG. 2009-150422-23 |  Accreditation: ETDP SETA – ETDP10687 | BEE 201310-21 – Level 4 | TEL 0867227014 | TEL. 0825507946 | FAX. 0865824312 | PostNet Suite 121, Private Bag X04, Dalbridge, 4014

COURSE SUMMARY

  • Short name: General Management Training
  • Full description: Describe and apply the management functions of an organization
  • Accredited: Yes, Public SETA NQF Accredited
  • SETA: Public Education & Training Authority (P Seta)  www.pseta.org.za
  • NQF: 4
  • Credits: 10
  • Duration: 2 days
  • Re-Assessment fees: None
  • Assignment extensions: Up to 18 months at no additional cost.
  • Hidden fees: None
  • Workshops: Weekly in Durban
  • Recognition: Based on the National Qualifications Framework that is Nationally Accepted in South Africa.
  • Success rate of learner: Our success rate for complete assignments and certified learners currently is estimated at 99%.
  • Short-cuts: We don’t take any short-cuts such as POE building in the class and follow all the guidelines stipulated by SAQA and the SETA.
  • Location: Public courses in KZN Durban but we do from time to time schedule classes in Cape Town and Gauteng.
  • Discounts: We offer a members discount for returning students, pensioners and NGO discount. Group discounts on own venues are also offered.
  • Also known/referred to as:
    • Project Managers Course
    • Programme Managers Training
    • General Managers Training
    • Department Managers Training
    • Senior Supervisors  Training
    • Junior Management Training
    • Team Members Training
    • Manage and plan for risks Training
  • SUPPORTING STRUCTURES

Currently we have the following supporting structures in place for our members:

  • Telephone support 7 days a week.
  • Whatsapp –
    • Cell. 0825507946 Tel. 0867227014 English.
    • Cell. Zulu 0727372733 Tel. 0318115749 English/Zulu.
  • Helpdesk – www.help.trainyoucan.co.za – 7 days a week (integrated email and sms notifications).
  • Weekly workshops in Durban on Fridays between 8am and 12am.
  • Skype support – contact helpdesk for details.
  • Members private forum with model answers to all  activities including JOB opportunities.

COURSE DETAIL

  •  This course is based on the Unit Standard 14667 – click here to read more
  • People credited with this unit standard are able to:
    • Describing the management activities involved in running a successful business.
    • Explaining the basic activities involved in the management process.
    • Identifying and explaining the main tasks required of managers.
    • Applying the decision making process to make a management decision.
    • Analysing the application of the general management functions in a selected organisation.
  • This unit standard is intended for managers of small businesses and junior managers of business units in larger organisations. It provides the background necessary to understand the management function in an organisation. The term business unit in this unit standard implies a small business, cost center, section or department.
  • Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.
  • Each learner will receive a learner guide and workbook during the contact session that will assist them with the building of their POE (Portfolio of Evidence).
  • Learner will receive full instruction from us before the course to assist with the preparation of the course. Where possible additional resources will be provided to learners who are not able to get there resources.
  • Learners are required to apply skills and knowledge obtained on the course in the workplace. As learners apply these skills, they produce evidence, which needs to be compiled into a portfolio of evidence (POE). This POE is submitted to Trainyoucan for assessment. Learners will receive a workbook and portfolio guide, which will guide them through the process. Any additional resources required will be provided by Trainyoucan to the learner, free of charge.

WHO SHOULD ATTEND

Leadership and management training is specialised training designed to improve the major skills sets that contribute towards “excellence” in the challenging role leader-manager. The major skills sets include; clear communication, intelligent planning and motivation.
As the team leader or manager, you know that, on the technical level, you are very good. In your role as an effective and inspirational leader-manager, you recognise that there may be some gaps.

  • Project Managers
  • Programme Managers
  • General Managers
  • Department Managers
  • Senior Supervisors
  • Junior Management
  • Team Members
  • Manage and plan for risks
  • Non-managers
  • First Time Managers
  • Middle Managers

ENROLLMENT REQUIREMENTS

  • Basic communication skills (English = reading and writing skills on a NQF level 4 or equal to Metric Level)
  • Able to attend the contact session and any of our workshops offered.
  • Access to email and where possible to the internet for research.

Learner preparation for the contact session (Classroom Training)

a) COMPULSORY:

  • Attending the full contact session. (Classroom Session)
  • Copy of ID and CV for registration purposes. (Indicating previous workplace experience)
  • Pen and paper.
  • A4 lever arch file + 12 dividers. (Cheap dividers)

b) OPTIONAL: (Not required but for those who want to start with the research)

  • Laptop
  • Internet access to view additional support on our Forum

PROCESS FLOW

  1. Enrol as a learner with Trainyoucan by completing the application form. (PDF document or the online enrolment)
  2. Attend the contact session with Trainyoucan. (Each course starts with a 2 hour induction on the SETA’s and explaining the accreditation process. (Most of the learners find this very useful.)
  3. We provide you with all the learning material that you need, including a workbook that you must complete. (Outside the classroom as required by the Unit Standard and OBE Learning)
  4. You complete the workbook and submit this to our offices for assessments, or you can attend any of our FREE workshops for additional support. Any person who attended any of our courses can attend our workshops for FREE. One of the assessors can also evaluate your POE (Portfolio of Evidence) during the workshop and provide you feedback immediately.
  5. Your POE is submitted to our Assessors that will complete the assessment process and provide directly feedback to you through our online tracking system.
  6. Your file is scheduled for verification with the relevant SETA and uploaded on completion. Your final Certificate will only be issued once the SETA verified your POE for security reasons and a final SOR will be issues. (SOR, also called the “Statement of Results” will be issued by the relevant SETA once the process was completed). You MUST receive your SOR one completion from any provider as proof that you were registered. NO SOR = NO ACCREDITATION. (Bear in mind that this process can take up to 3 months to complete.
  7. We provide you with all the guidance and resources to register with the relevant SETA of your choice.

ACCREDITATION AND QUESTIONS YOU SHOULD ASK

The criteria for the accreditation of training providers define a number of requirements that include:

      • Administrative procedures and record keeping and policies.
      • Management review
      • Authorization of affiliates
      • Tutor selection, training and performance review
      • Issuance of training certificates
      • Learner Support
      • Delivery, Assessment and Moderation practices

NOTE: There are basically two different types of accreditation:

    1. The training provider or the institute must be accredited by a SETA. “ETQA” (Their offices, policies and procedures. This can be any SETA = does not matter what type of courses they offer.)
    2. Each learning programme or qualification is accredited with the relevant SETA “ETQA” who is responsible for this programme. Also note that the word “accreditation” does not mean they SETA accredited. It must say “NQF Accredited”.

 Before you can start with any course you should ask the following questions:

    • Is the course accredited and with what SETA?
    • What is the process and duration from start to completion?
    • Are there any additional fees for support to re-submission?
    • Entry Requirements? Do you charge for registration and why?
    • What discount can I get if I do more courses with your institute?
    • What after support and resources to you offer?

 COPY OF THE UNIT STANDARD

logoAll qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY
REGISTERED UNIT STANDARD:

Describe and apply the management functions of an organization
SAQA US ID UNIT STANDARD TITLE
14667 Describe and apply the management functions of an organization
ORIGINATOR ORIGINATING PROVIDER
SGB Generic Management
QUALITY ASSURING BODY
FIELD SUBFIELD
Field 03 – Business, Commerce and Management Studies Generic Management
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined Regular-Fundamental Level 4 NQF Level 04 10
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered 2012-07-01 2015-06-30 SAQA 0695/12
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2016-06-30 2019-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD
This unit standard is intended for managers of small businesses and junior managers of business units in larger organisations. It provides the background necessary to understand the management function in an organisation. The term business unit in this unit standard implies a small business, cost center, section or department.

Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. The position is term is used to describe the first level of management in an organisation at which an employee has other employees reporting to him/her.

The qualifying learner is capable of:

  • Describing the management activities involved in running a successful business.
  • Explaining the basic activities involved in the management process.
  • Identifying and explaining the main tasks required of managers.
  • Applying the decision making process to make a management decision.
  • Analysing the application of the general management functions in a selected organisation.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING
There is open access to this unit standard. Learners should be competent in Communication and Mathematical Literacy at NQF Level 3

UNIT STANDARD RANGE

  • Basic management activities are planning, organising, leading and controlling.
  • Management tasks include, but are not limited to, decision making, communicating, controlling, disciplining, motivating, coordinating, evaluating and delegating.
  • When the learner is already in a junior management role this unit standard should be read as referring to the learner`s own position in an organisation.
  • General management functions include Human Resources, Marketing, Public Relations, Production, Financial and Administration.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1
Describe the management activities involved in running a successful business

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
1. The business functions of an organisation are analysed and the main business functions are identified for a specific organisation.

ASSESSMENT CRITERION 2
2. The resources used in a business are analysed and the role of management in ensuring that resources of the business are used to best advantage is explained with examples from a specific organisation.

ASSESSMENT CRITERION 3
3. The responsibilities of employees in ensuring that resources are used to best advantage is explained with examples.

SPECIFIC OUTCOME 2
Explain the basic activities involved in the management process

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
1. The basic activities involved in the management process are named with examples.

ASSESSMENT CRITERION 2
2. The planning function in an organisation is identified and an indication is given of who in the organisation is responsible for the planning function.

ASSESSMENT CRITERION 3
3. An example of the planning required in the learner’s own situation is produced and an indication is given of how this fits into the organisation’s business plan.

ASSESSMENT CRITERION 4
4. The organising function in an organisation is identified and an indication is given of who in the organisation is responsible for the organising function.

ASSESSMENT CRITERION 5
5. The organising function in the learner’s own position is identified with examples.

ASSESSMENT CRITERION 6
6. The leading function in an organisation is identified and an indication is given of who in the organisation is responsible for the leading function.

ASSESSMENT CRITERION 7
7. The leading function applicable to the learner is identified and an indication is given of the learner`s own leadership style.

ASSESSMENT CRITERION 8
8. The control function in an organisation is identified and an indication is given of who in the organisation is responsible for the control function.

ASSESSMENT CRITERION 9
9. The control function in the learner`s own situation is identified and an indication is given of what the learner controls and how s/he exercises control

ASSESSMENT CRITERION 10
10. The difference between responsibility and accountability is explained with reference to delegation.

SPECIFIC OUTCOME 3
Identify and explain some of the tasks required of managers.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
1. The decision making task of managers is explained with examples.

ASSESSMENT CRITERION 2
2. The communication task of managers is explained with examples and suggestions are made as to how cultural diversity can be accommodated in communications.

ASSESSMENT CRITERION 3
3. The importance of trust in an organisation is explained and an indication is given of how trust affects communication.

ASSESSMENT CRITERION 4
4. The coordinating task of managers is explained and an indication is given of how the learner is responsible for co-ordinating based on a position description.

ASSESSMENT CRITERION 5
5. The motivating task of managers is explained with examples.

ASSESSMENT CRITERION 6
6. The delegating task of managers is explained and an indication is given of what tasks can and may not be delegated in a specific organisation.

ASSESSMENT CRITERION 7
7. The disciplinary task of managers is explained and an indication is given of the role of the team leader/low level manager in the disciplinary process.

ASSESSMENT CRITERION 8
8. The evaluating task of managers is explained and an indication is given of the role of the junior manager in the assessing worker performance.

SPECIFIC OUTCOME 4
Apply the decision making process to make a management decision

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
1. The steps to be followed in making a decision are explained with reference to an authentic workplace situation.

ASSESSMENT CRITERION 2
2. The decision making process is used to make a management decision.

SPECIFIC OUTCOME 5
Apply the general management functions to a selected organisation.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1
1. The management functions in an organisation are listed and an indication is given of who in the organisation is responsible for each function.

ASSESSMENT CRITERION 2
2. The way in which each management function is addressed in a specific organisation is explained with reference to the organogram of a selected organisation.

ASSESSMENT CRITERION 3
3. The role of a team leader or low level manager in the management of an organisation is outlined with reference to the basic management functions and tasks.
UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

  • Assessment of this Unit Standard should be contextual and practical.
  • Assessors must be registered as an assessor with the Services ETQA or an ETQA that represents the sectors in which the learner is employed.
  • Moderators must be registered as assessors with the Services ETQA, or with an ETQA that has a Memorandum of Understanding with the Services ETQA.
  • The mechanisms and requirements for moderation should be applied in accordance with the requirements of the relevant ETQA.
  • Assessment should include both formative and summative assessment.
  • Training providers must be accredited by the Services ETQA or with an ETQA that has a Memorandum of Understanding with the Services ETQA

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO ORGANISING
Learners can manage themselves and their activities responsibly and effectively in applying the management function to own situation.

UNIT STANDARD CCFO COLLECTING
Learners are able to collect, organise and evaluate information when identifying the fundamental processes and tasks of management.

UNIT STANDARD CCFO COMMUNICATING
Learners are able to communicate effectively and responsibly when explaining the basic management activities.

UNIT STANDARD CCFO DEMONSTRATING
Learners are able to demonstrate an understanding of the world as a set of related systems recognising how own position fits into the management of an organisation and how the management function contributes to the success of a business.

www.trainyoucan.co.za

TRAINYOUCAN Accredited Training Network | REG. 2009-150422-23 |  Accreditation: ETDP SETA – ETDP10687 | BEE 201310-21 – Level 4 | TEL 0867227014 | TEL. 0825507946 | FAX. 0865824312 | PostNet Suite 121, Private Bag X04, Dalbridge, 4014